Scope of this privacy page
This privacy page explains how Guardian Civic handles personal and operational information collected through public pages such as the public map, public asset and site pages, report forms, and public asset submissions.It applies to information submitted directly by public visitors and to limited technical information collected when those pages are used.
Information we collect
We may process information that you choose to provide, including names, contact details, location notes, access details, report narratives, asset information, uploaded evidence, and other details needed to review or follow up on a submission.We may also collect technical information such as device, browser, IP, page request, and diagnostic data needed to operate, secure, and improve the public service.
How we use information
Information is used to publish and maintain public asset details, review reports and submissions, contact you when follow-up is needed, prevent misuse, support review operations, keep audit trails, and meet legal, safety, and operational obligations.Public reports and submissions feed review workflows before they change published asset details, which means authorised teams may review submitted information before any public update is made.
When information is shared
Information may be shared with the responsible workspace, organisation, review team, operational team, and service providers that need it to operate Guardian Civic, investigate a submission, support a customer, or comply with the law.Published asset and site details may be visible to the public, but report details, internal review notes, audit history, and non-public contact information are not made public by default.
Retention and auditability
We retain information for as long as needed to operate the service, maintain published asset details, investigate misuse, meet contractual or legal obligations, and preserve auditability for review and verification decisions.Retention periods can vary depending on the type of submission, the responsible organisation, and whether the information is needed for ongoing safety, operational, or legal reasons.
Security and your choices
Guardian Civic uses technical and organisational safeguards designed to protect the service and the information it processes. No online service can guarantee absolute security, so you should avoid submitting unnecessary sensitive information through public pages.You can contact Guardian Civic about privacy questions or requests using the public contact page. Anonymous reporters can delete a submitted report using the delete-report page when they saved the private claim token from submission.
Organisation policies and emergency boundary
Organisation-specific privacy notices, customer agreements, or local legal requirements may apply alongside this page where a published asset, site, or reporting flow is managed by a specific organisation.Guardian Civic contact channels are not emergency response channels. If there is immediate risk to life or urgent medical need, contact local emergency services immediately.